'Customer First' Policies
Long ago my grandmother
taught me the family secrets to retailing -- a tradition of fair prices,
honest dealings, and personal service. "Always put the customer
first", she would say "and when it comes time to buy they
will put you first".
Amazing as it would seem these time honored values not only translate
well into English, they are just as true for the ecommerce of the
21st century as they were for past generations of Catapanos.
We want your shopping experience here to be perfect; convenient and
trouble free. More than just thinking wishfully, from the beginning
we have instituted several policies to insure that shopping here will
be a model for online operations anywhere.
Click on the links for more information on each policy.
Privacy and Security Policy
Full security for Credit Card Transactions and personal information.
Order With Confidence!
We have a number of unique and important policies that help us to
get you your order as quickly as possible. Read here for more info!
Easy phone access, 24 hour or less email response time and good
order communication are a priority here. See how we do it.
and Returns Policy
Order problem? We are committed to immediate resolution of order
problems at NO COST TO YOU!
I will not be undersold! We match sale prices (including shipping) of our competitors, and sell at low prices with low flat rate shipping on all US orders everyday.
Please email us and help make this site better! We are interested
in your feedback and suggestions.
Everything fully above board, all the time. You have my word
Theft, or "Hey Neal, I think I wanna steal from you!"
I love my law abiding customers. Others -- beware...
Enjoy shopping here!
Grand Pooh Bah