Written - first day of
business, November 1st 1999
I have been in retailing
all my life (Indeed the only reason I was taught math at all was so
I could work a cash register), and learned at a very young age the
key to retail success is always putting the customer first. If you
are a TheWarStore customer I will do my best to make you happy. And
that does not mean throwing around simple slogans, platitudes, or
buzz words. In concrete terms my "Customer First" policies
define what a TheWarStore shopping experience should be like:
- Low prices
- Fast Shipping
- Easy phone access and good email communication
- Fast resolution of order problems at no cost to you!
-Total confidentiality and security for credit card transactions and
your personal information
- A site interested in your feedback and suggestions
Does this mean we never
make a mistake? Not at all. But it does mean that everything around
here happens under my watchful eye and I take full responsibility
for it. We work hard every day to make your shopping experience worry
and hassle free. And if we make a mistake we will fix it right away,
and without cost to you. You have my word on that.
Thanks for shopping here!
Neal Catapano
Grand Pooh Bah
TheWarStore.com
