Contact Us

How to Contact Us


By E-Mail:
Our email policy:
All email is answered in 24 hours or less, except on Sunday. We check our email constantly so rest assured if you have a problem or a question, we will respond to you quickly.
Customer Service:

By Phone:
Order Hotline: 631 765 0047
TheWarStore Fax: 631-765-6150
Neal's Direct Phone Line: 631-765-5549

Hours of operation (All times Eastern US):
Mon-Friday: 9am-6pm
Saturday: 10am-6pm, sometimes earlier, depends on how I feel :-)
Sunday: On the 7th day, Neal rests

Snail Mail:
47420 Main Road
Southold, NY 11971

New York Store:
TWS Hobby Store
1293 Middle Country Rd
Middle Island, NY 11953
(631) 740-9001

Press Contacts:
All press contacts need to be done in writing (not by email) and in accordance with our Press Policy.  For a copy of our Press Policy please send a SASE to the above address and add Attn:  Press Policy.  Please include your press credentials with the request.  Thanks!