Customer Service

TheWarStore Customer Service Department

TheWarStore staff is eager to serve you!

While we all enjoy the ease and convenience of the internet, it is also nice to talk to a human being once in a while. I and the staff are available for you by phone or by email to talk about ordering, order status, and any questions or concerns you might have. We invite your inquiries!

The best way to reach us is by email and our policy is that we respond to every email within 24 hours (except on Sunday). If you need to contact us our email address is:

If something is urgent or just want to talk to a human being we are just a phone call away, and if we are out we will return your call promptly. If there are any problems with your order, please let us know immediately.

At any time if you need to you can call me on my direct line: 631 765 5549. Sometimes it is hard to reach me between 11AM and 3PM as that is heavy order packing time, but I will return all calls promptly. 

One of the prime benefits of shopping here is that everything we do is backed by me personally. I wish that meant we made no mistakes, but it does not. But I will promise you this:  If you have an order problem we will handle it promptly. 'The buck stops here' -- you can always speak to me.

Enjoy shopping here!
Neal Catapano