Our Customer First Policies

Untitled Document

TheWarStore Customer First Policies

Long ago my grandmother taught me the family secrets to retailing -- a tradition of fair prices, honest dealings, and personal service. "Always put the customer first", she would say "and when it comes time to buy they will put you first".
Amazing as it would seem these time honored values not only translate well into English, they are just as true for the ecommerce of the 21st century as they were for past generations of Catapanos.
We want your shopping experience here to be perfect; convenient and trouble free. More than just thinking wishfully, from the beginning we have instituted several policies to insure that shopping here will be a model for online operations anywhere.
Click on the links for more information on each policy.

  • Customer Privacy and Security Policy
    Full security for Credit Card Transactions and personal information. Order With Confidence!
  • Shipping Policy
    We have a number of unique and important policies that help us to get you your order as quickly as possible. Read here for more info!
  • Service Policy
    Easy phone access, 24 hour or less email response time and good order communication are a priority here. See how we do it.
  • Problems and Returns Policy
    Order problem? We are committed to immediate resolution of order problems at NO COST TO YOU!
  • Feedback Welcome
    Please email us and help make this site better! We are interested in your feedback and suggestions.
  • Legal Department
    Everything fully above board, all the time. You have my word on it.

Enjoy shopping here!
Neal Catapano
Grand Pooh Bah